Returns & Exchanges

At Veneda Carter, we strive for perfection in every piece, but if your order isn't quite right, we offer returns on unworn items within 14 days of delivery. Please ensure all original tags and luxury packaging remain intact to qualify for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original designer box and shipping mailer, ensuring the product is in its original, pristine condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; once received at our studio, your refund will be processed within 5-7 business days.