Frequently Asked Questions
Everything you need to know about your Veneda Carter order.
How long does shipping take for jewelry and apparel?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by destination and usually take 10-14 business days.
What is your return policy?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that for hygiene reasons, certain jewelry items may be final sale.
How should I care for my Veneda Carter pieces?
To maintain the integrity of your jewelry, avoid contact with water, perfumes, and lotions. Store your pieces in the provided pouch to prevent oxidation and scratching.
Do you offer international shipping?
Yes, we ship worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
Can I modify or cancel my order after it has been placed?
Our team works quickly to fulfill orders, so we can only accommodate changes or cancellations within 1 hour of purchase. Please contact support immediately for assistance.
Are your products authentic?
Every item sold on our official website is a 100% authentic Veneda Carter product, designed with premium materials and craftsmanship.